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Current system status.
123 Internet Designs prides itself on it's customer service and support. With a dedicated support team who can respond to technical queries within 24 hours you can be sure that your technical questions can be answered correctly, efficiently and without the need for hundreds of long premium rate calls!
Changes to your FTP, SQL& Emails Passwords - Limited Access With Passwords?
We have recently instigated a system wide security audit to improve and enhance our current security, whilst installing and implementing new improved security measures we advised you to contact us in order to change your FTP and email passwords as a security precaution.

As a result, in order to totally protect all of our and our customers, we have today implemented an automatic password change for every FTP or SQL password that was not previously reset. We have also reset all unchanged email passwords.

Please note that the email password reminder system will not work from the time you receive this mail, to the time you log in with your new passwords.

UNDER NO CIRCUMSTANCES WHATSOEVER SHOULD YOU TRY TO REUSE ANY OF YOUR OLD PASSWORDS

We apologise for the inconvenience that this will cause your business during this period, but trust you understand that our primary concern is for our customers and for the security of their websites and data. Unfortunately, an automatic password change is the only way of ensuring that all of our customers are totally secure.


System status announcement: Wed, 01 Sep 2010 16:33:47 +0100
Some customers with Exchange mailboxes will currently be unable to connect to retrieve their mail.

Our engineers are currently investigating.

This issue is now resolved.
Status of this entry is Closed
 
System status announcement: Wed, 01 Sep 2010 13:48:40 +0100
Customers may find they are unable to login to our Webmail or SiteBuilder service at present. Our engineers are working to resolve this issue as a priority.

This issue is now resolved.
Status of this entry is Closed
 
System status announcement: Wed, 01 Sep 2010 07:12:28 +0100
Customers are unable to retrieve new mail from their inbox. Email is being queued for delivery and no messages will be lost as a result of this issue. Our engineers are investigating the cause as a priority and we apologise for any inconvenience caused.

Update 09:00 - Our engineers have identified and resolved the issue, and email is now being delivered. However there will still be some delays until all queued emails have been sent.

Update 09:30 - All queued mail has been delivered and normal service has resumed.
Status of this entry is Closed
 
System status announcement: Sun, 29 Aug 2010 10:42:45 +0100
Some customers may currently be experiencing a delay with incoming emails. Engineers are investigating this issue.

Problem resolved 11:55. Mails will now queue as normal.
Status of this entry is Closed
 
System status announcement: Mon, 23 Aug 2010 15:49:53 +0100
Our engineers will be conducting maintenance to our shared hosting network on Thursday 26th August between 00:00 and 00:45. As a result of this work a small proportion of customers may find their websites become unavailable for no more than 5 seconds. We apologise for any inconvenience caused.

00:50 - This maintenance is now complete.
Status of this entry is Closed
 
System status announcement: Sun, 22 Aug 2010 10:47:25 +0100
Control Panel Email settings are currently unavailable.

Engineers are working to resolve this issue.
Status of this entry is Closed
 
System status announcement: Thu, 19 Aug 2010 17:32:35 +0100
Our engineers will be conducting maintenance to our network on Saturday 21st August between 00:00 and 01:30. During this work customers will loose connectivity to our services for two periods of between one and five seconds. We apologise for any inconvenience caused.

02:20 - This maintenance is now completed.
Status of this entry is Closed
 
System status announcement: Wed, 18 Aug 2010 11:52:10 +0100
Webmail access is currently unavailable.

In addition some customers may be experiencing reduced performance when accessing their Advanced or Standard mailboxes.

Engineers are currently investigating.

Update: Webmail access has been restored, however customers may continue to experience some disruption to the performance of this service.

Work to resolve this issue is ongoing.

This issue is now resolved.
Status of this entry is Closed
 
 

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